Congratulations on choosing the AuyeeSnc OmniTouch Receiver-in-Canal (RIC) Over-the-Counter (OTC) hearing aid system. Designed for convenience and accessibility, the AuyeeSnc OmniTouch combines professional-grade hearing amplification with an intuitive Smart Touchscreen Charging Case and a powerful companion app.
Whether you prefer seamless app-free management directly from the touchscreen case, tactile on-ear button controls, or deep customization via your smartphone, this comprehensive user guide will walk you through every step of setting up, fitting, and fine-tuning your devices.
š Quick Navigation
Operating the Smart Touchscreen Charging Case
The touchscreen charging case acts as your central control hub, allowing you to manage daily settings without pulling out your smartphone or fumbling with small buttons.
Powering On and Case Unlocking
To begin, remove your hearing aids from the case and put them on. Press and hold the power button on each earbud for 3 seconds until you hear the spoken voice prompt, "Power On." Once powered, the Bluetooth icon on the charging case display will change from red to white, indicating that the devices are connected and the touchscreen is unlocked for use.
Note: If you need to restart the charging case after a full shutdown, press and hold the dedicated power button located next to the charging port.
Navigating the 8 Touchscreen Functions
Swipe left on the touchscreen interface to access the following 8 core functions:
Environmental Mode Switching
Tap Environmental Mode to cycle between four tailored acoustic presets: General, Indoor, Outdoor, and Watching Movie. Simply select the mode that matches your current surroundings to optimize background noise filtering.
Precision Volume Adjustment
Tap into Volume settings. Swipe vertically up or down to select the Left (L) or Right (R) hearing aid, then swipe horizontally left or right across the volume slider to adjust amplification levels independently for each ear.
Direct Audiogram Fitting
Tap Enter Audiogram to fit your hearing aids directly from the case screen. Enter your specific decibel (dB) loss values across 8 key frequency bands: 250Hz, 500Hz, 1000Hz, 2000Hz, 4000Hz, and 8000Hz. Tap Saving to Hearing Aids and wait for the Fitting Result confirmation message to apply your custom hearing profile.
On-Screen Bluetooth Media Controls
When your hearing aids are actively connected to your smartphone via Bluetooth for media playback, open Bluetooth on the case screen to play, pause, or skip tracks directly from the display screen.
Display Brightness Control
Tap Screen Brightness and adjust the brightness slider, or tap the left and right icons to optimize screen visibility for bright outdoor light or low-light indoor environments.
Find My Hearing Aids
If you misplace an earbud, tap Find My Hearing Aids, select either L or R, and tap Start. The powered-on hearing aid will emit a continuous beeping alert to guide you to its location. Tap Stop once located.
Built-in Emergency Flashlight
Tap the Flashlight icon to instantly illuminate the touchscreen display backlight as a handy mini flashlight. Tap the icon again to turn it off.
System Settings Menu
Tap Setting to access four system-level controls:
- Language: Toggle between English and Chinese interface languages.
- Reboot: Restart the charging case operating system.
- Factory Setting: Reset all device data to factory defaults (useful when clearing previous fitting profiles for re-calibration).
- Power Off: Turn off the charging case display and system.
Operating the AuyeeSnc OmniTouch RIC Hearing Aids
Powering On the Hearing Aids
Press and hold the physical button on each hearing aid for 3 seconds until you hear the clear voice prompt, "Power On." Once activated, the devices enter active hearing aid mode after a brief 3-second delay.
On-Ear Controls & Bluetooth Pairing Rules
Manual Volume Control
Short-press the `+` button on the hearing aid to increase volume; short-press the `-` button to decrease volume.
Manual Mode Switching
Long-press the `+` or `-` button to cycle through listening modes. You will hear an audio tone/prompt confirming the mode change.
Bluetooth Pairing with Your Smartphone
The AuyeeSnc OmniTouch pairs to one smartphone at a time and automatically reconnects to saved devices:
- Within 1 Minute of Powering On: Open your smartphone's Bluetooth menu immediately, search for available devices, and select your AuyeeSnc A12 to pair.
- After 1 Minute of Powering On: If more than 60 seconds have passed, press the hearing aid power button once to reactivate Bluetooth pairing mode before searching on your phone.
App Connection Pairing
- Within 1 Minute of Bluetooth Pairing: Open the companion mobile app to automatically detect and link your devices.
- After 1 Minute of Bluetooth Pairing: If the app does not detect your devices, press the hearing aid power button twice to refresh the app connection signal.
Customizing Your Audio with the Companion Mobile App
For advanced audio management, connect your devices to the smartphone companion app to access expanded diagnostic and sound-shaping features.
Core Function Dashboard
- Hearing Test & Fitting: Take an interactive, guided in-app hearing test. Upon completion, the app automatically generates and syncs your personal hearing fitting profile.
- Audiogram Input: Manually input decibel loss values from external clinical hearing test results.
- Noise Reduction Scene: Switch between General, Indoor, Outdoor, and Movie modes directly on your mobile screen.
- AI Real-Time Translation: Enable real-time foreign language translation streamed directly to your hearing aids.
Advanced Fine-Adjustment Settings
- Instant Feedback Suppression: Toggle on feedback suppression to instantly eliminate high-pitched whistling.
- 16-Channel Equalizer (EQ): Perform precise frequency compensation across 16 channels, tailoring amplification and noise reduction curves to match your exact hearing loss profile.
- Volume Adjustment: Fine-tune left and right volume sliders independently on screen.
- About Device: View firmware details and system connection status.
- Factory Reset: Clear app preferences and profile settings (Note: Avoid tapping Factory Reset unless doing a complete recalibration).
Frequently Asked Questions & Troubleshooting
Why won't my AuyeeSnc OmniTouch connect to the touchscreen charging case?
The hearing aids require a few seconds after powering on to establish a Bluetooth link with the case. If auto-connection fails, open the case menu and tap Pairing to initiate the connection manually.
Why is the touchscreen case non-responsive to my touch?
The touchscreen display remains locked until the hearing aids successfully power on and link to the case. Once the Bluetooth icon turns white, the screen will automatically unlock.
Why can't my phone discover the AuyeeSnc OmniTouch via Bluetooth?
If your hearing aids have been turned on for more than 1 minute, press the power button on the earbud once to enter Bluetooth discovery mode. Additionally, ensure your hearing aids are not automatically connecting to another previously paired nearby phone.
Why is the companion app unable to detect my hearing aids?
If your hearing aids have been connected to your phone's Bluetooth for over 1 minute, press the earbud power button twice to send a refresh signal to the companion app.
Can I use the AuyeeSnc OmniTouch hearing aids without downloading the app?
Yes. Core hearing amplification, mode switching, volume adjustments, and audiogram fitting can all be operated completely independently using either the physical earbud buttons or the smart touchscreen charging case.
