Refund and Return Policy

Last Updated: September 11, 2026

At AuyeeSnc, we stand behind the quality and craftsmanship of our OTC hearing products. This policy outlines the terms for quality claims, warranty coverage, and repair services for items purchased through our official store or authorized third-party platforms.

1. Claim Submission & Verification Requirements

To process any exchange, warranty, or repair request, you must submit a complete claim to our support team. Every claim requires the following information:

  • Purchasing Platform: (e.g., Official Website, Amazon, or specific authorized reseller)
  • Date of Purchase: (Date on original receipt or order confirmation)
  • Order Number: (Official order number from the sales platform)
  • Description of Issue: (Detailed explanation of the technical problem)
  • Visual Proof: (Clear photos or short videos demonstrating the reported malfunction)

2. 45-Day Limited Quality Coverage

We provide product defect protection within the first 45 days from the date of delivery.

  • Terms of Replacement: If your product exhibits a verifiable manufacturing defect or internal component failure within 45 days, you are eligible for a maximum of one (1) free replacement unit. Once a replacement unit has been fulfilled under this initial 45-day window, the free exchange privilege for that order is fully satisfied.
  • Strict No-Refund Policy on Used Items: Due to health, hygiene, and medical device compliance standards, products that have been opened or used are strictly non-refundable and cannot be returned for a cash refund.
  • Exclusion of User Damage: This coverage applies strictly to non-user-inflicted defects. Devices displaying physical damage, drops, liquid damage, or unauthorized tampering are not eligible for replacement.

3. 1-Year Limited Warranty & Repair Policy

Your device is protected by a 1-year limited warranty starting from the original purchase date.

  • Case-by-Case Assessment: After the initial 45-day window, or for devices that have already received a replacement, all quality issues transition to our repair policy. Every issue will be evaluated on an individual, case-by-case basis.
  • Repair Services & Solutions: Depending on technical diagnosis, solutions may involve remote software troubleshooting, component servicing, or paid repair services if out-of-warranty factors or physical wear apply.
  • Exclusions: Consumable accessories (ear tips, wax guards, cleaning tools) and charging cables are not covered under the 1-year warranty.

4. Policy Exclusions & Limitations

Warranty coverage and exchange services are automatically void under any of the following conditions:

  • Products operating normally according to manufacturer specifications.
  • Any item that has been used, opened, or shows signs of wear where no technical defect exists.
  • Damage resulting from physical abuse, accidental drops, moisture exposure beyond rated limits, or normal wear and tear.
  • Unauthorized disassembly, hardware modifications, or third-party repair attempts.
  • Items purchased through liquidators, unauthorized resellers, or second-hand private sellers.

5. Order Cancellations

Order cancellation requests are eligible for a full refund within 24 hours of purchase, provided the package has not been processed or transferred to logistics carriers.

6. Damaged on Arrival (DOA)

If your parcel arrives visibly damaged upon delivery, please notify customer support within 72 hours of unboxing with photos of the outer shipping box and contents. Verified shipping damage will be replaced immediately.

7. Customer Support Contact