At Auyeesnc, we stand behind the precision and durability of our smart AI hearing technology. This limited warranty is provided by HK AUYEETEK INNOVATION TECHNOLOGY LIMITED to the original purchaser of our hearing aid devices. This Warranty Policy applies exclusively to products purchased directly from our official website (auyeesnc.com).
1. 1-Year Limited Warranty
Your Auyeesnc hearing aids (main units) are covered by a 1-year limited warranty against manufacturing defects in materials and workmanship, effective from the date of original purchase.
- Coverage: This warranty covers internal electronic component failure, internal battery issues, and software malfunctions under normal, intended use.
- Direct Purchase Requirement: This warranty is non-transferable and only applies to the original purchaser with a valid order number from our official store at auyeesnc.com.
2. Warranty Exclusions
To maintain the integrity of our service, this warranty does not cover the following:
- Consumable Accessories: Charging cases, charging cables, ear tips (domes), wax guards, and cleaning tools.
- User-Inflicted Damage: Any malfunction caused by accidental dropping, crushing, or exposure to excessive moisture/water.
- Improper Maintenance: Damage resulting from earwax buildup, lack of regular cleaning, or use of non-authorized batteries/chargers.
- Unauthorized Tampering: Any device that has been opened, modified, or repaired by any party other than Auyeesnc.
- Third-Party Purchases: Items purchased through unauthorized resellers, auction sites, or second-hand platforms.
3. 45-Day Quality Guarantee (Exchange Service)
Within the first 45 days of delivery, if your hearing aids experience a confirmed manufacturing defect, Auyeesnc will provide a brand-new replacement unit at no extra cost to you.
- Note: This 45-day window is dedicated to technical quality assurance and does not cover non-defective returns or changes of mind.
4. How to Claim Your Warranty
If your device is not performing as expected, please follow our professional support process:
- Contact Support: Email support@auyeesnc.com with your Order Number and a brief description (or video/photo) of the issue.
- Troubleshooting: Our technical team will provide remote guidance to determine if the issue can be resolved through setup adjustments.
- Return for Inspection: If the issue persists, we will provide an authorized return address for a professional inspection.
- Repair or Replace: Once the manufacturing defect is verified, we will either repair the unit or provide a functional replacement at our discretion.
5. Shipping Costs
- Within 45 Days: Auyeesnc will cover the shipping costs for sending the replacement unit if a manufacturing defect is confirmed.
- After 45 Days: Customers are responsible for the shipping costs to send the unit to our service center for warranty inspection and repair.
6. Contact Information:
- Brand Name: AuyeeSnc
- Company Name: HK AUYEETEK INNOVATION TECHNOLOGY LIMITED
- Address: Room 3, Unit P, 1/F, Kaiser Estate Phase 3, 9-11 Hok Yuen Street, Hung Hom, Kowloon, Hong Kong
- Phone: +86 18818687305
- Email: support@auyeesnc.com