Warranty Policy

Last Updated: September 11, 2026

At AuyeeSnc, we stand behind the precision, durability, and craftsmanship of our OTC hearing solutions. This Warranty Policy outlines the terms, coverage, and claim procedures for products purchased through our official website or authorized third-party sales channels.

1. Claim Verification & Required Information

To process any warranty or technical service claim, you must submit a complete request to our support team. Every claim requires the following details:

  • Purchasing Platform: (e.g., Official Website, Amazon, or authorized reseller)
  • Date of Purchase: (Date indicated on your original receipt or order confirmation)
  • Order Number: (Official order/invoice number)
  • Description of Issue: (Detailed explanation of the technical problem)
  • Visual Proof: (Clear photos or short videos demonstrating the reported malfunction)

2. 45-Day Limited Quality Coverage

We provide product defect protection within the first 45 days from the date of delivery.

  • One-Time Replacement: If your device exhibits a verifiable manufacturing defect or internal component failure within 45 days, you are eligible for a maximum of one free replacement unit. Once a replacement unit has been fulfilled under this initial 45-day window, the free exchange privilege for that order is fully satisfied.
  • No Refunds for Used Items: Due to health, hygiene, and medical standards, products that have been opened or used are non-refundable and cannot be returned for a cash refund.

3. 1-Year Limited Hardware Warranty

Your hearing aids and charging case are covered by a 1-year limited warranty against manufacturing defects in materials and workmanship, effective from the original purchase date.

  • Case-by-Case Assessment: After the initial 45-day window, or for orders that have already received a replacement unit, all quality claims transition to our repair service. Issues are evaluated on an individual, case-by-case basis.
  • Repair Solutions: Depending on technical inspection, solutions may involve remote software adjustments, component servicing, or paid repair services if out-of-warranty factors or physical wear apply.

4. Warranty Exclusions

This warranty does not cover:

  • Consumable Accessories: Ear tips (domes), wax guards, cleaning tools, and charging cables.
  • User-Inflicted Damage: Malfunctions caused by accidental drops, crushing, liquid exposure beyond rated water resistance, or unauthorized disassembly/tampering.
  • Lack of Maintenance: Damage resulting from excessive earwax buildup, severe debris accumulation, or lack of routine cleaning.
  • Unauthorized Resellers: Purchases made through unauthorized resellers, liquidators, or private second-hand platforms.

5. Warranty Service Process & Shipping

  1. Contact Support: Email support@auyeesnc.com with your complete claim details (order number, platform, description, and media evidence).
  2. Troubleshooting: Our technical support team will provide remote assistance to determine if the issue can be resolved via settings or maintenance adjustments.
  3. Inspection & Service: If technical service is required, our team will provide instructions for submitting the device for technical evaluation.

Shipping Cost Responsibilities:

  • Initial 45 Days: For confirmed manufacturing defects within 45 days of delivery, AuyeeSnc covers standard shipping fees for sending the replacement unit.
  • Days 46 to 1 Year: For claims processed after 45 days, customers are responsible for all associated shipping costs for warranty inspection and repair servicing.

6. Customer Support Contact