At AuyeeSnc, we are committed to delivering high-quality hearing technology to our customers worldwide via auyeesnc.com. All orders and logistics operations are managed and fulfilled by our parent entity, HK AUYEETEK INNOVATION TECHNOLOGY LIMITED. We offer FREE Worldwide Shipping on all orders.
This policy outlines the shipping procedures for auyeesnc.com to ensure a transparent and reliable delivery experience provided by HK AUYEETEK INNOVATION TECHNOLOGY LIMITED.
1. Delivery Timeline
To ensure the highest quality, each order undergoes a professional inspection before dispatch.
| Country / Region | Processing Time | Transit Time | Estimated Delivery | Shipping Cost |
|---|---|---|---|---|
| Japan | 1-3 Days | 4-8 Days | 5-11 Days | FREE |
| Singapore | ||||
| India | ||||
| Philippines | ||||
| United States | 1-3 Days | 7-15 Days | 8-18 Days | |
| United Kingdom | ||||
| Germany | ||||
| France | ||||
| Italy | ||||
| Spain | ||||
| United Arab Emirates | ||||
| Netherlands | ||||
| Belgium | ||||
| Switzerland | ||||
| Austria | ||||
| Canada | ||||
| Australia | ||||
| New Zealand | ||||
| Denmark | ||||
| Sweden | ||||
| Norway | ||||
| Finland |
Please note: Delivery may be affected by seasonal holidays, customs clearance, or extreme weather conditions.
2. Order Tracking
Once your package is dispatched, you will receive a confirmation email containing a unique tracking ID. You can monitor your package’s journey in real-time on our Track Your Order page. Please allow 24–72 hours for tracking information to update.
3. Shipping Address & Modifications
It is the customer's responsibility to ensure the shipping address is accurate. Due to our fast processing times, address changes can only be made within 12 hours of placing an order. If you notice an error, please contact support@auyeesnc.com immediately.
4. Lost or Stolen Packages
Auyeesnc is not liable for packages confirmed as "Delivered" by the carrier. If your tracking shows delivered but you haven't received it, please:
- Check with neighbors or your local post office.
- Contact the shipping carrier directly using your tracking ID.
- Reach out to our support team for assistance in filing a formal inquiry.
5. Customs, Duties, and Taxes
For international orders, Auyeesnc is not responsible for any customs duties or import taxes applied by your country. All fees imposed during or after shipping are the responsibility of the customer.
6. Contact Information:
- Brand Name: AuyeeSnc
- Company Name: HK AUYEETEK INNOVATION TECHNOLOGY LIMITED
- Address: Room 3, Unit P, 1/F, Kaiser Estate Phase 3, 9-11 Hok Yuen Street, Hung Hom, Kowloon, Hong Kong
- Email: support@auyeesnc.com